With this SAP Business ByDesign Scenario, you can sell goods from stock by using a variety of standard functions for processing quotations, sales orders, deliveries, customer invoices, and payments.

To use the scenario for logistics service processing, an add-on for warehouse service provider communication must be licensed via the SAP store.

The business process Process Incoming Customer Inquiries enables you to manage customer inquiries that come in via various input channels, for example telephone, e-mail or the Internet.
When it comes to customer interactions, knowing who you are dealing with is critical. There are various options for quick identification of the customer and contact person, for example automatic identification based on the telephone number of the incoming call. You can also manually enter a caller’s name in a Google-like search.

The business process Create Offers enables you to create offers with fixed prices and conditions when a customer requests an offer for products or services. You can also create the offer based on an opportunity or a lead. Enter the required details such as customer and products or services in the quote. If product availability is to be checked, you must also enter the desired date. You can enter further customer information as additional text. The cost of sales can be determined using the product rating. So you can evaluate the profitability of the offer. Price and discount adjustments can be made in the offer. After the offer has been created, it is submitted based on the output settings.

The Create Sales Contract business process enables you to create sales contracts with fixed prices and conditions when a customer requests a quote for products. Enter the required details such as customer and products in the quote for the contract. You can enter further customer information as additional text. When the quotation has been created and approved, the sales contract is created.
Sales contracts can also be created directly and do not require any approvals.

The business process Create Sales Orders enables you to create a sales order with fixed prices and conditions when a customer orders products or services. The order can be created on the basis of a quote, so that all conditions from the quote are copied for the order. Alternatively, you can also enter the required details in the order, e.g. the customer, the products or services, the desired date and the customer information, as additional text. Product availability is checked and the system informs you of the availability. The system can use the product evaluation to determine the cost of sales so that you can evaluate the profitability of the order. After creating the order, you release it to logistics. Depending on the output settings, an order confirmation form can then be sent to the customer.
The customer order can also be generated automatically via business-to-business communication or a connected e-shop.

The Create Down Payment Requests – Customer business process enables you to request down payments from the customer before services are performed or products are delivered. For this purpose, the sales employee creates a down payment request and releases it.

For more information see: Video Tutorials -> Project accounting

The Process Receivables and Payments business process enables you to process incoming payments that were initiated either internally by your company or externally by your customers. Country-specific payment methods are used in this process.
Payments can be made manually or automatically during a payment run in which the system proposes open items for payment. You then release the payments, whereupon they are posted by the system in accounting. You create the payment medium manually or as part of an automatic run and use files for payments by direct debit or credit card. Credit card statements can also be uploaded to pre-confirm payments. When the payments are credited to the company’s account, the bank statement is either uploaded electronically to the system or entered manually before confirmation. If payments are initiated externally by the customer, the bank statement informs about the payment. The payments are matched with the open invoices in the system before they are cleared.

For more information see: Video Tutorials -> Clear liabilities and open items

The business process Create and Prepare Outbound Delivery enables you to manually perform availability checks for sales order items. Depending on the current situation, the system can change the source of supply for the sales order. By releasing the confirmed schedule lines to logistics execution, you initiate the delivery process.

Depending on the complexity of your warehousing, the Process Outbound Delivery business process can help you to coordinate the goods issue activities with or without task support from the system. It helps you to efficiently control and manage deliveries from the time a delivery proposal is made to the time they are delivered to the customer or returned to the supplier. When the delivery is released, the system automatically prints out a delivery note or sends a shipping notification.
The Process Outbound Delivery business process still allows the warehouse manager to make changes manually or to create tasks for the warehouse worker.

The Edit Inspections business process enables you to edit, monitor, and analyze the inspections of products.
Part of this process is to examine the samples taken for the test, record the results, make a decision about the quality of the tested products, and take corrective or preventive measures if necessary.
Planned tests are automatically triggered based on a suitable process or production model. Unscheduled checks are started manually by the user.

In the Create Customer Invoices business process, the system automatically creates invoice requests after services have been performed or products have been delivered. You need to translate these requirements into an invoice that is sent to the customer and passed to cash flow management. This is done manually or during an invoice run. It is possible to combine different requirements in one invoice or to split them over several invoices.

The Process Receivables and Payments business process enables you to process incoming payments that were initiated either internally by your company or externally by your customers. Country-specific payment methods are used in this process.
Payments can be made manually or automatically during a payment run in which the system proposes open items for payment. You then release the payments, whereupon they are posted by the system in accounting. You create the payment medium manually or as part of an automatic run and use files for payments by direct debit or credit card. When the payments are credited to the company’s account, the bank statement is either uploaded electronically to the system or entered manually before confirmation. If payments are initiated externally by the customer, the bank statement informs about the payment. The payments are matched with the open invoices in the system before they are cleared.

Source: help.sap.com, as of March 2017