Give your customers worldwide 24/7 access to read, create or update their service requests (support tickets) – independently of the availability of your call-center staff with our SAP Business ByDesign ticketing add-on.
Your service agents can focus on their core tasks again
The Support-Portal provides your customers with 24/7 worldwide real-time access to their service request (support tickets) in SAP Business ByDesign.
This helps you to significantly reduce efforts for manual phone-based or e-mail based communication between your support staff and your customers.
Your service agents have more time to focus on their core task: to support your customers.
Thanks to a lean and clean overview to all service requests, your customers benefit from a significantly increased transparency. They have the possibility to enter, review or change service requests at any time – independently of the working hours of your support-team.
Key Features and Functions
Your customers can create, edit and review service requests.
You and your customers can categorize service requests by service- and incident-categories to further automate the support-process.
You and your customers can both assign registered products to service requests.
You and your customers can add comments and attachments to service requests.
You can attach knowledge-base articles and share them with your customers.
BRADLER Consulting Solutions
This is a BRADLER Consulting Solution. Our BRADLER Consulting Solutions are extensions for SAP Business ByDesign, that will be individually tailored to your company’s requirements and delivered via consulting services.