Give your customers worldwide 24/7 access to read, create or update their service requests (support tickets) – independently of the availability of your call-center staff with our SAP Business ByDesign ticketing add-on.
Your service agents can focus on their core tasks again
The Support-Portal provides your customers with 24/7 worldwide real-time access to their service request (support tickets) in SAP Business ByDesign.
This helps you to significantly reduce efforts for manual phone-based or e-mail based communication between your support staff and your customers.
Your service agents have more time to focus on their core task: to support your customers.
Thanks to a lean and clean overview to all service requests, your customers benefit from a significantly increased transparency. They have the possibility to enter, review or change service requests at any time – independently of the working hours of your support-team.
Key Features and Functions
Customer self-service
Your customers can create, edit and review service requests.
You and your customers can categorize service requests by service- and incident-categories to further automate the support-process.
Registered Products
You and your customers can both assign registered products to service requests.
You and your customers can add comments and attachments to service requests.
Knowledge Base
You can attach knowledge-base articles and share them with your customers.
BRADLER Consulting Solutions
This is a BRADLER Consulting Solution. Our BRADLER Consulting Solutions are extensions for SAP Business ByDesign, that will be individually tailored to your company’s requirements and delivered via consulting services.