Get to know SAP Business ByDesign step by step with our tutorials. This episode is about the support portal offered by Bradler GmbH.
In this episode of the tutorial, you can see how the Bradler GmbH support portal seamlessly integrates with the Cloud ERP SAP Business ByDesign. You can use the support portal to work with your customers.
With the support portal, you give your customers real-time access to their service requests in SAP Business ByDesign. This reduces the effort required for manual, telephone or email-based communication between your support staff and your customers. Your support staff have more time to focus on their core tasks – supporting your customers. Your customers benefit from greater transparency thanks to the overview of all open service requests. You also have the option of creating, viewing or adding service requests around the clock – regardless of the actual working hours of your support team.
The support portal is offered and operated by Bradler GmbH, you can use it for a cheap monthly rental fee.