BRADLER Support-Portal

Give your customers worldwide 24/7 access to read, create or update their service requests (support tickets) - independently of the availability of your call-center staff with our SAP Business ByDesign ticketing add-on.

Availability

24/7 real time customer-access to service requests (support tickets).

Enablement

Customer self-service to create, edit and review service requests.

Transparency

Increased transparency and streamlined customer support.


Your service agents can focus on their core tasks again

The Support-Portal provides your customers with 24/7 worldwide real-time access to their service request (support tickets) in SAP Business ByDesign.

This helps you to significantly reduce efforts for manual phone-based or e-mail based communication between your support staff and your customers.
Your service agents have more time to focus on their core task: to support your customers.
Thanks to a lean and clean overview to all service requests, your customers benefit from a significantly increased transparency. They have the possibility to enter, review or change service requests at any time - independently of the working hours of your support-team.

Request-to-Resolve scenario (help.sap.com/byd-en)
Request-to-Resolve scenario (help.sap.com/byd-en)

Key Features and Functions

Customer self-service

Your customers can create, edit and review service requests.

You and your customers can categorize service requests by service- and incident-categories to further automate the support-process.


Registered Products

You and your customers can both assign registered products to service requests.

You and your customers can add comments and attachments to service requests.


Knowledge Base

You can attach knowledge-base articles and share them with your customers.


Resources

See the SAP Business ByDesign - Support-Portal Ticketing Add-On in this video. English version will be provided soon. Contact us for a live demo in English.

Pricing

The Support-Portal is provided as SaaS (Software as a Service). Pricing includes free upgrades and support.

500,- EUR / month - 50 customer users included.

50,- EUR / month for each additional 50 customer users.

Initial setup fee: 1500,- EUR.

VAT not included.

All prices subject to change.

Get the Support-Portal for SAP Business ByDesign

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