Customer service

SAP Business ByDesign: Manufacturing Part 2: From the lead to the customer order

2021-10-12T17:22:51+02:0021. 06. 2017|Video tutorials|

In the second video in our video series about the end-to-end business scenario “Manufacturing” with SAP Business ByDesign, we deal with the path from a lead to a customer order. In SAP Business ByDesign, the "Follow-up action" function allows lead, opportunity, offer and sales order to be built on one another. This means that [...]

Business scenario: customer contract management

2021-10-12T17:37:49+02:0001. 03. 2017|Business scenarios|

With the SAP Business ByDesign You can create and manage customer contract management business scenario as part of support claims or managed services. Scenario overview The scenario includes functional areas from related areas that directly support the provision of services for contracts, for example the processing of due items and payments in [...]

Business scenario: processing customer inquiries

2021-10-12T17:38:05+02:0001. 03. 2017|Business scenarios|

That SAP Business ByDesign Business scenario handling customer inquiries enables your service department to provide customer services for prospective and existing customers and to provide support. Scenario overview It has functions for receiving inquiries via various input channels and for creating and processing service inquiries. You can provide your customers with solutions [...]

SAP Business ByDesign Tutorial 6: Support Portal

2021-10-12T18:13:16+02:0027. 06. 2016|Video tutorials|

Get to know SAP Business ByDesign step by step with our tutorials. This episode is about the support portal offered by Bradler GmbH. In this episode of the tutorial, you can see how the Bradler GmbH support portal seamlessly integrates with the Cloud ERP SAP Business ByDesign. You can use the support portal to [...]